Neunour – Privacy Policy

Last Updated: 15 November, 2025

Neunour (“we,” “us,” “our”) is a health and nutrition intelligence system that connects body data, wearable devices, and personalized meal recommendations. Your privacy and data protection are deeply important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Neunour app, website, devices, and services.

By using Neunour, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you create a Neunour account, we may collect:

• Full name

• Email address

• Phone number

• Date of birth

• Gender (optional)

• Country and city

• Profile photo (optional)

1.2 Health & Wearable Data

Neunour integrates with wearables and apps such as:

• Apple Health

• Google Fit

• WHOOP

• Fitbit

• Oura

• Garmin

• Neunour wristband (future device)

We may collect:

• Heart rate & HRV

• Sleep stages & duration

• Activity & training load

• Steps & movement

• Body temperature (if available)

• Recovery metrics

• Respiratory rate

• Energy burn

• Body Rhythm score (Neunour metric)

1.3 Nutrition & Meal Data

We collect data you provide or generate, such as:

• Meals you cook or order

• Ingredients you use

• Grocery items you track

• Food preferences or allergies

• Ratings & journal entries

• Nutritional feedback

1.4 Technical & App Usage Data

We automatically collect:

• Device type

• Operating system

• IP address

• App version

• Usage patterns

• Session length

• Crash logs

2. How We Use Your Data

We use your data to provide you with a highly personalized health experience, including:

2.1 Personalized Insights

• Generate your Body Rhythm score

• Suggest meals aligned with your metabolic state

• Provide recovery, rest, and performance recommendations

• Adapt your daily nutrition plan

2.2 Personalized Meals

• Provide meals based on your health signals

• Show full ingredient lists, macros, and instructions

• Suggest grocery items

• Send meal requests to Neunour Kitchens or partner restaurants

2.3 Improving the Service

• Training AI models to improve recommendations

• Monitoring performance

• Enhancing app functionalities

• Detecting bugs and preventing abuse

2.4 Communication

We may send you:

• App notifications

• Account updates

• Health insights

• Security alerts

• Marketing messages (only with your consent)

3. Sharing Your Information

We DO NOT sell your personal or health data to any third party.

We may share data only with:

3.1 Trusted Partners

Such as:

• Wearable device platforms

• Fitness data providers

• Neunour Kitchens and partnered restaurants

• Delivery services (e.g., Uber, Talabat, Careem)

Only limited data is shared when necessary, such as:

• Meal order details

• Delivery address

• Dietary preferences

3.2 Service Providers

For:

• Cloud hosting

• Data analytics

• Payment processing

• Customer support

All providers must follow strict confidentiality and security obligations.

3.3 Legal Compliance

We may disclose information only if required by:

• Law

• Court order

• Government request

• Protection against fraud or security threats

4. Data Storage & Security

We store data using encrypted systems that follow international standards.

We use:

• End-to-end encryption (where available)

• Encrypted databases

• Secure cloud providers

• Strict access control systems

• Regular security audits

Data Retention

• We keep your account data until you delete your account.

• Health and meal data may be anonymized for research or analytics.

5. Your Rights

Depending on your region, you may have the right to:

• Access your data

• Correct your data

• Delete your account

• Request data export

• Withdraw consent

• Disable wearable integrations

• Turn off notifications

You can manage these in:
Neunour App → Profile → Privacy Settings

6. Children’s Privacy

Neunour is not intended for children under the age of 16.
We do not knowingly collect data from users under this age.

7. International Data Transfers

Your data may be processed in countries outside your location, including:

• European Union

• United States

• Middle East

• Asia

We ensure all transfers meet international privacy standards.

8. Cookies & Tracking Technologies

Our website and app may use:

• Cookies

• Analytics tools

• Device identifiers

These help improve performance and user experience.

You can disable cookies in your browser settings.

9. Changes to This Privacy Policy

We may update this policy as Neunour evolves.
When updated, we will notify you through:

• Email

• App notification

• Website update

10. Contact Us

If you have questions about your privacy or data:

Neunour Support Team
Email: privacy@neunour.com
Website: www.neunour.com